Frequently Asked Questions 

 

Here are answers to the typical questions we get. In case you still have any queries, then drop us an email or a tweet, or go to the plugin support forum on wordpress.org.

General Questions

What is WPvivid Backup Plugin?

WPvivid Backup plugin is a free transfer/migrate/backup/restore plugin for WordPress. It enables you to perform manual and scheduled backups of your WordPress site, back up to cloud storage and restore backups directly from the site’s admin dashboard.

How many cloud options does it support? Are they free to access?

Out of the box we support Dropbox, Google Drive, Amazon S3, Microsoft OneDrive, DigitalOcean Spaces, we also support FTP, SFTP methods which you can use on any other remote storage provider supporting these methods. We are working hard to add more soon.

Yes, all the cloud access is free.

Is the restore feature free?

Yes, absolutely. With no limits, no strings attached.

Will there be updates, will they be free and how can I update to the latest version?

Yes, we are dedicated to creating a secure and robust solution and will regularly update the plugin. These will be available totally free and can be easily applied through your WP admin area once they are available.

Do you provide support for the free version? Where?

Yes, absolutely. Whenever you need it, help can be found from the plugin support forum on WordPress.org, or on twitter, or by email.

Does the plugin also migrate my site?

Unfortunately NO. But we are tirelessly working to add this feature soon. You will be notified when it is released.

Will the plugin work on my host?

If your website is running on WordPress then yes it will.

The plugin has been extensively tested on the shared and dedicated hosting plans from the leading website hosting providers like Godaddy, Siteground, and many others.

Can it back up large databases?

It totally depends on your definition of ‘large’, we’ve tested up to 2 GB database without any issues.

Are there any tutorials I can follow to get started?

Yes, you can find our easy to follow guides on Get Started page.

Will you charge for these existing features?

No, on the contrary we’ll keep adding free cool features like website migration.

Will you release a premium version? What can I expect from it?

Yes, it is in the works. You will be notified when it is released. Expect add-ons for advanced users.

I Have Encountered An Error

Error: “An error has occurred. class:Error;msg:Call to undefined function curl_init();code:0;line:129 ?”

You should install cURL extension in your PHP installation then try again. If you have no idea how to do this, contact your host.

Error: “Backup error: Allowed memory size of xxxxxxxxxx bytes exhausted (tried to allocate xxxxxxxxxx bytes), task id: wpvivid-xxxxxxxxxxxxx.”

This error often occurs while creating a backup for a website with an oversized database. In this case, the size of database is larger than the value of memory limit in php.ini file. As a result, there will be no sufficient memory to compress the database.
To avoid that, please try using the solutions below to modify memory limit in php.ini file, and make sure the value is larger than the database size:
1. Increase PHP memory limit.
Please try to contact your web hosting provider for changing PHP memory limit, or modify it by yourself as the administrator role if your website is hosting on VPS or dedicated server.
2. Upgrade your web hosting plan.