30 Day Money Back Guarantee
At WPvivid.com, we want to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of purchase. Please include your order number and why you’d like a refund, so we can issue a refund as quickly as possible.
We make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
When a refund might not be given
We do not issue refunds when 30 days after the purchase have passed. Please note that it is customers responsibility to understand this upon purchasing products from us.
How to request a refund
Submit your refund request on our Refund Page. Once submitted, we are going to review your order then process the refund soon.