We are currently not offering a trial version, but we do offer a 30-day money back guarantee.

Yes, absolutely. Please check out our step-by-step guide on How To Upgrade/Downgrade A WPvivid Subscription/Plan.

Yes, you can transfer(reuse) a license to as many websites as you want, to do that, just remove the old site from My Account area on wpvivid.com > My Websites, then activate it on the new website. Please note that for Trial or Basic subscription, you can only transfer to 1 website within 3 days.

Yes, we send out coupons to users at irregular intervals that you use for renewal. 

Yes, you can change your billing address from My Account area on wpvivid.com > Addresses.

Please be aware that it is not supported to change the billing information for a completed order.

Yes, you can download or print your invoices from My Account area on wpvivid.com > Orders.

Yes and No, you can cancel your account at any time you want and we do not have any cancellation fee. Just contact us if you want cancel and we will process it for you.

We do not charge extra fees for support, and we offer priority support to premium users.

You can always find you licenses from My Account area on wpvivid.com > Licenses.

As per requested by EU laws,  a business anywhere in the world that has customers in the European Union, VAT should be applying to almost every sale the business owner makes in the EU. And the tax we should be submitting back to the EU each quarter.

As a supplier of digital products to EU customers, we’re responsible for charging, collecting, reporting, and submitting this Europe-specific tax to individual governments. This means across all 28 EU member states and their various VAT rates.

If you have a valid EU VAT number, enter it to get the VAT charge deducted when checking out.

Please contact us if you want to delete your account, we will process it for you.

Please check our Privacy Policy.

If your website is running on WordPress then yes it will. Our plugins have been extensively tested on the shared and dedicated hosting plans from the leading website hosting providers like Godaddy, Siteground, and many others.

No, in theory, WPvivid Backup Plugin(both free and pro versions) can backup/migrate/restore sites of any sizes, as long as there are sufficient server resources on your hosting side.

Out of the box we support Dropbox, Google Drive, Amazon S3, Microsoft OneDrive, DigitalOcean Spaces, we also support FTP, SFTP methods which you can use on any other remote storage provider supporting these methods.

Yes, all the above cloud access is free.

And in the pro version, we also support Wasabi, pCloud, and more options are under planning.

No, you can only install WPvivid plugins on websites hosted with WordPress.org.

From what we see so far, you can use it with most of other backup plugins. However, We cannot guarantee all, if you find a conflict, please contact us and we will try to fix it.

Yes, you can use it to back up the entire WooCommerce website, including create incremental backups for WooCommerce files.

Yes, to do that, use the download option in the plugin and download backups to your PC or external devices.

No, since the plugin is installed on the MU network admin, only one license will be needed for a MU network.

By default, our backup plugin splits a backup to multiple parts(200MB for each) to increase backup success rate, especially for websites with shared web hosting.

However, you do have the option to finally get a single backup file by changing the following WPvivid plugin settings,

In Advanced Settings

• Set ‘Compress files every’ to 0 MB
• Uncheck the option ‘Enable optimization mode for web hosting/shared hosting’

In General Settings

• Check the option ‘Merge all the backup files into single package’

However, please note that the above settings are only recommended for sites with sufficient server resources.

It totally depends on your definition of ‘large’, we’ve tested up to 10 GB database without any issues (on VPS).

Yes, absolutely. Whenever you need it, help can be found from the plugin support forum on WordPress.org, or by email.

Yes, you can find our easy-to-follow guides at our Docs Site.

No, all the existing  features in the free version will be free to all users forever.

Temporarily not. But we have already added that to our development schedule.

That is mainly to be compatible with Windows, as Windows uses dot as the extension identifier, it does not allow multiple dots in it’s file systems. File/Folder names containing multiple dots, for example, test.yourdomain.com can cause unexpected problems in Windows.

No, there is no limit on the number of images you can optimize per domain.

For users that purchased prior to July 19, 2021, you can simultaneously use it on as many sites as your WPvivid subscription/plan allows, which are 3, 100, and unlimited websites, for Basic, Freelancer, and Unlimited susbscription/plan.

For new users that purchased after July 19, 2021, it depends on the subscription you purchased.

• For a Basic subscription, you can use it on up to 3 domains.
• For a Blogger subscription, it will be up to 10 domains.
• For a Freelancer subscription, it will be up to 50 domains.
• For a Ultimate subscription, you can use it on unlimited domains.

Absolutely no! All your optimized images will remain. You just won’t be able to use all pro features, like WebP converting.

Yes, that’s exactly where WPvivid Image Optimization plugin comes from, you can optimize all your existing images in bulk in a simple click.

Yes, it does.

The staging site will be installed in the root or the wp-content directory of the live site, depending on which directory you choose when creating it.

Yes, by default, the staging site is protected from search engine indexing, so you don’t worry about being penalized for duplicate content.

Yes, it does. You can choose to create a staging site for the entire MU network(only subdirectory Multisite supported) or a specific subsite(both subdomain and subdirectory Multisite supported).

Yes, our staging plugin offers the option to selectively push files and database tables from staging to live.

However, unless you are a WordPress expert, it is always recommended to push the entire database, as the selective push can break the data connection between tables.

Yes, our staging plugin offers the option to selectively push files and database tables from staging to live.

However, unless you are a WordPress expert, it is always recommended to push the entire database, as the selective push can break the data connection between tables.